Frequently Asked Questions
1) Getting Started & Setup
Q: What is Agent Echo in one sentence?
A: A 24/7 conversational assistant (voice or visual) that answers buyer questions, captures leads, and showcases your listings via a simple QR code.
Q: How fast can I be live?
A: Most agents go live within 1–2 business days after we receive your listing details and brand assets.
Q: What do you need from me to start?
A: For each listing: address/MLS link, highlights & upgrades, HOA/fees, showing instructions, disclosures (if any), preferred contact, and brand assets (headshot, logo). If using likeness, we’ll need a short voice sample and/or a clean headshot (or 10–15 sec video clip).
Q: How do buyers access it?
A: You’ll get QR codes and short links to place on yard signs, flyers, postcards, open-house sheets, social posts, and your website. Buyers scan/click and start asking questions.
2) Plans, Pricing & What’s Included
Q: What are the plan options?
A: Two formats:
Voice‑Only Assistant (no visual): $49–$249/mo depending on the number of listings (1, 3, 4–6, or 7–10).
Visual Avatar Assistant (optional upgrade): $149–$499/mo depending on listings (1, 3, 4–6, or 7–10). Can add your voice and/or face anytime.
Q: Are there setup fees?
A: Standard onboarding is included. Optional add‑ons have one‑time setup fees (e.g., Custom Voice $99, Custom Face $149, Full Custom $199). Listing reprogramming is $49 per listing when details change or a home is swapped.
Q: Can I start with voice‑only and add visual later?
A: Yes. Start simple, then add your face/voice when you’re ready (your plan and QR codes keep working).
Q: Is there a contract?
A: Month‑to‑month. You can upgrade, downgrade, pause, or cancel with no long‑term commitment.
3) Usage Minutes & Overage Policy
Q: Do plans include usage minutes?
A: Yes—plans are designed with fair‑use minutes that cover typical listing activity. Most agents never hit overages.
Q: What happens if usage spikes?
A: We’ll alert you. Additional minutes are billed at $0.15/min (voice) and $0.10/min (visual avatar). You can also upgrade to the next tier if you expect higher activity (open houses, viral social post, news coverage, etc.).
Q: Any tips to avoid overages?
A: Use concise answers, and add a “Would you like a brochure or private showing?” prompt to move conversations to follow‑up quickly.
4) Lead Capture, Delivery & CRM Integration
Q: How are leads captured?
A: Agent Echo requests name, email, and phone (customizable) and can also tag the property of interest.
Q: How do I receive leads?
A: Email by default. Optional SMS notifications. We can also push to your CRM via Zapier/Make or webhooks (e.g., Follow Up Boss, kvCORE, HubSpot, Salesforce).
Q: Can I customize the lead form?
A: Yes—fields and prompts are configurable (e.g., financing status, timeframe, desired features). We’ll keep it short to maximize conversion.
Q: Do you track conversation transcripts?
A: Yes. We can provide conversation summaries and downloadable transcripts upon request for an extra fee.
5) Branding, Likeness & Content Controls
Q: Can it look/sound like me?
A: Yes. Custom Voice (+$15/mo, $99 setup) and Custom Face (+$29/mo, $149 setup), or Full Custom (Face+Voice) (+$69/mo, $199 setup). You can switch back to a standard assistant anytime.
Q: What branding appears?
A: Your name, brokerage, headshot, logo, DRE/MLS numbers as applicable. We follow your brand guidelines where provided.
Q: Can I control what the assistant says?
A: Yes. We create a curated knowledge base and guardrails. You approve the FAQs and tone (conversational, polished, etc.). We can block topics or add disclaimer lines (e.g., no legal/tax advice, Fair Housing compliance).
Q: Can it showcase other active listings or a “what’s coming soon” list?
A: Yes—within your plan’s listing limit. The assistant can ask, “Which property would you like to learn about?” and route accordingly.
6) Deployment, QR Codes & Best Practices
Q: Where should I place the QR codes?
A: Yard signs (top‑right), flyers, open‑house sheets, feature riders, postcards, website, and social. Include a friendly CTA such as “Questions? Ask Agent Echo 24/7.”
Q: Any signage tips?
A: Use high‑contrast code, add a short link fallback, and a simple promise, e.g., “Instant answers. No app needed.”
Q: Does it work on all phones?
A: Yes—modern iOS/Android devices via the camera or a tapable short link. No app download required.
Q: Latency (speed) expectations?
A: Responses typically appear near‑instant to a few seconds, depending on network conditions.
7) Visual Avatar (Premium) — Specifics
Q: Why use a visual avatar instead of voice‑only?
A: A face increases trust and engagement, great for luxury listings, video‑first marketing, and brand recognition.
Q: Can the avatar switch between multiple properties?
A: Yes. For Smart Trio, the avatar asks which listing the buyer wants, then stays on that property unless asked otherwise.
Q: Is video required for my likeness?
A: A clean headshot is often enough; a short video improves quality. We’ll advise on best results.
Q: Can I use the same avatar on my website and social?
A: Yes—your QR and links work across yard signs, website, email signatures, and social posts.
8) Voice‑Only (Entry) — Specifics
Q: What makes voice‑only compelling?
A: Lowest cost of entry, minimal setup, no visual assets needed, and great for fast adoption.
Q: Can I add my voice later?
A: Yes—upgrade to Custom Voice anytime without changing your plan or QR codes.
9) Privacy, Compliance & Accessibility
Q: How is my data handled?
A: We store only what’s needed to run your assistant and deliver leads. Conversation logs are retained for quality and support and can be deleted upon request.
Q: Is it compliant with Fair Housing and MLS rules?
A: We add content guardrails and disclaimers to avoid steering, promises, or unverified claims. We can restrict answers to publicly available/MLS‑approved information.
Q: Is buyer data secure?
A: Yes—we follow modern security practices, use encrypted transport, and limit access to authorized personnel for support.
Q: Accessibility considerations?
A: Mobile‑friendly and voice‑first interaction lowers barriers for many users. We can add alt text to digital placements and large QR codes on print for readability.
10) Performance, Analytics & Reporting
Q: What analytics do I get?
A: Scan counts, sessions, top questions, average session length, and lead conversions. Optional Monthly Report (+$29/mo) with insights and recommendations.
Q: What results should I expect?
A: Results vary by traffic and signage placement. Expect higher engagement on listings with clear QR prompts and open‑house marketing.
Q: Can I A/B test messaging?
A: Yes—try different sign CTAs or property highlights and compare engagement and lead capture rates.
11) Managing Listings & Changes
Q: How do I swap a sold listing for a new one?
A: Send the new MLS link/details. We update your assistant—$49 reprogramming per listing. Your existing QR codes/links can remain the same if you’re using a multi‑listing assistant.
Q: Can I pause a listing?
A: Yes—pause or archive anytime; your plan remains active and you can repurpose the slot when ready.
Q: Can teams share a plan?
A: Yes—assign listings to team members, keep one assistant brand, or create multiple personas depending on bundle.
12) Teams, Brokerages & Multi‑Office
Q: Do you have team/brokerage pricing?
A: Yes—custom bundles for 10+ listings or office‑wide rollouts. Centralized admin, shared analytics, and optional co‑op seller cost‑share models.
Q: Can we enforce brand standards across agents?
A: Yes—global content templates, pre‑approved responses, and controlled add‑ons (e.g., restrict custom voices if desired).
13) Support, Billing & Terms
Q: What support is included?
A: Email support and self‑serve help. Priority support available for teams/offices. Typical response within 1 business day.
Q: How am I billed?
A: Monthly by card. You can upgrade/downgrade anytime; changes prorate on your next bill.
Q: What’s your refund policy?
A: Month‑to‑month plans are cancellable anytime and remain active through your current billing cycle. Setup fees and overage minutes are non‑refundable once delivered/used.
Q: Do you offer trials or demos?
A: We provide live demos and can enable a short trial on request for qualified teams/offices.
14) Troubleshooting & Best‑Practice Tips
Q: Buyers say the QR doesn’t scan. Now what?
A: Ensure good lighting, avoid glossy lamination glare, and include a short link as a fallback.
Q: Buyers stopped mid‑conversation. Why?
A: Add a mid‑flow call‑to‑action: “Would you like a tour or brochure?”—it guides them to a clear next step.
Q: The assistant answered something oddly.
A: Tell us—we’ll adjust the knowledge base and guardrails. You can also add a brief disclaimer line to reduce edge‑case questions.